Delivery policy
At StrikPerfect Supermarket, we are committed to delivering your orders efficiently and in good condition. This Delivery Policy outlines how we process, ship, and manage deliveries.
Order Processing
All orders are processed within 1–2 business days after successful payment confirmation. Once your order has been prepared for delivery, you will receive a confirmation notification via SMS or email.
Delivery Areas & Timelines
We currently deliver within Accra and selected surrounding areas.
Estimated delivery timelines:
- Accra Metropolitan Area: 1–3 business days
- Greater Accra outskirts: 2–4 business days
Delivery timelines may vary depending on location, traffic conditions, weather, or order volume.
Payment Verification
All orders are shipped only after successful payment confirmation. Please ensure your payment details are accurate, as incomplete or failed payments may cause delays in processing.
Tracking & Notifications
Customers will receive delivery updates via SMS or email once an order is dispatched. Where applicable, tracking details will be shared to allow customers monitor the progress of their delivery.
Damaged or Lost Orders
If your order arrives damaged or does not arrive as expected, please contact our customer support team within 24 hours of delivery or the expected delivery date. We will investigate the issue and work with our delivery partners to resolve it as quickly as possible.
Delivery Responsibility
Customers are responsible for providing accurate delivery information. StrikPerfect Supermarket is not liable for delays or failed deliveries caused by incorrect or incomplete address details.
Changes to This Policy
This Delivery Policy may be updated periodically to reflect operational changes. Any updates will be posted on our website.